FAQs

Are we the official seller?

Yes, Tanggula Media is an officially authorized seller to resolve any technical issue with your Tanggula TV box, including remote technical support, replacement, and warranty.

We are only responsible for our website’s orders because we receive mass messages from our customers daily. We take care of our customers to provide our customers with the best service and exclusive offers.

With respect, we do not interfere the claims outside our website. We only take care of the order fulfilled from our website: tanggulamedia.com

When some people report that they purchase from others, and their boxes are unlicensed or prohibited. Some of them even lost contact with the dealer. Please be aware of who you buy from.

How to Track my order?

You can track your order from our track order page.

What is Tanggula Box?

Tanggula Box is an android IPTV box for home streaming entertainment. The latest Tanggula X5 tv box has 4GB of RAM and 128GB of storage, utilizes a quad-core ARM Cortex-A55 processor, supports Android 11 and 2T2R dual-band WiFi. By simply connecting to your TV and the internet, you’re free to enjoy the smoothest home theater experience.

What channels Tanggula box has?

10000+ HD Channels

Movies, TV shows, news, and music. Blockbusters, big entertainment brands, and niche channels. Enjoy an always-changing selection of HD movies, shows, kids, adult and more entertainment content. Please check here to find the channel list.

Is a VPN required?

While a VPN isn't mandatory, having one on your Tanggula is highly beneficial to prevent ISP throttling. However, not all VPNs works well with Tanggula. Check out this updated blog post to find out which VPN works best for smooth, uninterrupted streaming. READ HERE.

What WIFI Speed requirement for Tanggula Box?

To ensure HD streaming smoothly, we recommend that the TV box stays close to the WiFi router, with at least 20 Mbps internet speed.

Does Tanggula box support Multi-screen?

Yes, Tanggula Box can support muti-screen by it ‘s powerful hardware.

Do I need to change my TV set?

No, you don’t need change your TV set. All you need is a TV with an HDMI input and an internet connection.

Is IPTV legal?

Watching movies, TV shows, and sports events won’t violate U.S.& Canada Copyright law.

You won’t encounter a law issue unless uploading, downloading, or broadcasting content to a large group.

Is Tanggula box legal?

Tanggula box is a legal android device. We provide hardware. It is up to customer's choices to install any of the Apps.

Does Tanggula box work in my country?

Yes, it works all everywhere in the world. All you need is a TV or Monitor or projector and internet connection.

Do I need to pay any subscription fees?

No extra subscription fees. Tanggula box comes with a lifetime subscription.

What the Shipping Method?

We value our customers more than anything else. So, we offer a FREE Express shipping for all the Tanggula TV Boxes. Normally we ship out your TV Box by FEDEX, DHL .

Does it buffer or freeze?

All internet devices may buffer or freeze. To avoid the buffer, our engineers designed the hardware & software by the highest level solution. However, if you face buffering, please read this : How to Fix Tanggula Buffering Issues?

What is our warranty policy?

Tanggula box warranty period lasts one year. If there are any problems with your Tanggula android tv box, please contact our customer service. First, to save your time, our technical support will do the best to help you to solve the problem. For the worse case, if your hardware gets into trouble and not possible to fix it, you can send the product to us, and we will repair it for free within one year. If your warranty period gets expired, you can still send the device to us for repair at a separate cost. You’re still able to enjoy the service once the device is recovered. During the time of repair, we’ll offer an account to maintain your service.

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